"Culture eats strategy for breakfast". That widely quoted statement, attributed to Peter Drucker, never really spoke to me and I found it pretty bland - until the day I was asked how we were actually able to pull it off. Half a year earlier we cancelled the subscription to our 24/7 support team because they didn't have any work with our services. Now, as I was explaining to the former lead of that support team how we work, I realized that for the most part our smooth sailing could be attributed to our team culture - and it suddenly clicked. Now Drucker's sentence made sense.

The last couple of years as a software engineer I spent building SaaS products for end customers. I want to share my observations from working in highly effective software teams with you. Spoiler: this is not a talk about Scrum.